About Counselling

What is the aim of counselling?

Counselling provides a safe and confidential space to explore your thoughts and feelings. The aim is to help you understand yourself more clearly and find ways forward that feel right for you. Counselling is not about being told what to do, but about being supported to make sense of your own experiences and choices.

What is the counsellor’s role?

The counsellor’s role is to listen, support, and guide you through the process without judgement. Sometimes information or suggestions may be offered to help reflection. If at any time it becomes clear that a different form of support would be more helpful, a suitable referral will be offered.

Arranging and Attending Sessions

How do I book a session?

Sessions can be arranged by phone or email. Please get in touch to discuss available appointment times.

Phone: 07762 778681
Email: carolineharber@sky.com

Do I need to prepare for the first session?

There’s no need to prepare anything in advance. The first session is simply a chance to talk, share what has brought you to counselling, and begin exploring what you would like to focus on.

What happens in the first session?

The first session is a gentle introduction to counselling. It’s an opportunity to discuss what you hope to gain, ask any questions, and decide whether this approach feels right for you. You are free to move at your own pace.

How long are the sessions and how much do they cost?

Each session lasts 50 minutes. Individual sessions cost £50, and couple sessions cost £60. Longer or shorter sessions can be arranged if needed.

What is your cancellation policy?

At least 48 hours’ notice is requested for cancellations. Sessions cancelled with less than 24 hours’ notice are charged at the full rate. If a session has to be cancelled by the counsellor, as much notice as possible will be given.

Online and Couples Counselling

Do you offer counselling for couples?

Yes. Couples counselling provides a space to explore relationship issues in a supportive environment. In rare cases, separate appointments may be suggested to help progress. Secrets that are kept from one another can negatively affect the counselling process, so important information shared privately should be brought into a joint session within three sessions, with support from the counsellor. If this cannot happen, counselling may need to end.

What happens if online counselling isn’t right for me?

If online sessions aren’t suitable — for example, if face-to-face or specialist support would be more beneficial — a referral to an appropriate service can be offered to ensure you receive the right kind of help.

Confidentiality, Ethics and Support

Is counselling confidential?

Yes. Everything discussed in counselling is treated as confidential. This means that personal information, experiences, and concerns are not shared with anyone else. To maintain professional standards, counselling work is discussed with a clinical supervisor at regular intervals, but no names or identifying details are ever used.

There are only rare exceptions to confidentiality. These apply if there is serious concern that you may be at risk of harming yourself or someone else, or if there is a legal requirement to share information. Wherever possible, this would be discussed with you first before any action is taken.

What are the ethical standards?

Counselling is carried out in accordance with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework. This ensures professional, respectful, and confidential practice at all times. More information can be found at www.bacp.co.uk.

What should I do if I feel in crisis?

If you feel in crisis, at risk of harming yourself, or unsafe, you should contact emergency services or go directly to your nearest A&E department. Immediate help should never be delayed until your next counselling session.